Terms & Conditions
Last Updated: 21/10/25
Welcome to K Harvey Pest Control,
By booking our services, visiting our website www.kharveypestcontrol.co.uk, or entering into an agreement with us, you accept and agree to these Terms and Conditions.
Please read them carefully before using our services.
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1. Our Services
K Harvey Pest Control provides professional pest control services, including inspection, treatment, and prevention for domestic and commercial properties across the UK.
All work is carried out by trained and certified technicians using approved and safe products.
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2. Quotations and Pricing
• All quotes are free and valid for 30 days from the date issued.
• Prices are subject to change if the scope of work changes (e.g., larger area, additional treatments, or severe infestation).
• Any extra work will be agreed with you before it begins.
• All prices include VAT (where applicable) unless stated otherwise.
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3. Payments
• Payment is due on completion of the service unless otherwise agreed in writing.
• We accept, cash, bank transfer, debit/credit card.
• Late payments may incur reasonable administrative charges and interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
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4. Cancellations and Rescheduling
• You may cancel or reschedule an appointment up to 24 hours before the scheduled visit at no cost.
• Cancellations made within 24 hours of the appointment may incur a call-out or cancellation fee.
• We reserve the right to cancel or reschedule services due to weather conditions, staff illness, or other unforeseen circumstances.
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5. Access to Property
You must ensure safe and reasonable access to the premises so our technicians can carry out their work.
If access is restricted or unsafe, we may need to reschedule the visit, and a call-out fee may be charged.
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6. Health, Safety and Environment
• All products used comply with UK Health and Safety and COSHH (Control of Substances Hazardous to Health) Regulations.
• Please inform us of any children, pets, allergies, or health concerns prior to treatment.
• You must follow all pre- and post-treatment advice provided to ensure safety and effectiveness.
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7. Guarantees and Limitations
• Certain treatments may include a guarantee period, which will be detailed on your invoice or service report.
• Guarantees apply only where all hygiene and structural recommendations are followed.
• We cannot guarantee results if infestations are reintroduced (e.g., through neighbouring properties or poor sanitation).
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8. Liability
K Harvey Pest Control will perform services with reasonable care and skill.
However, we are not liable for:
• Pre-existing damage or defects at the property
• Damage caused by pests before or after treatment
• Loss or damage resulting from failure to follow our advice or recommendations
Our total liability shall not exceed the total amount paid for the specific service that gave rise to the claim.
Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by UK law.
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9. Use of Chemicals and Treatments
All pesticides and control methods used are approved for professional use in the UK and applied in accordance with manufacturer guidelines and legal standards.
Customers should avoid treated areas until advised it is safe to return.
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10. Complaints Procedure
We aim to provide excellent service.
If you have any concerns or complaints, please contact us at kharvpest@gmail.com
We will acknowledge your complaint within 5 working days and aim to resolve it within 14 days.
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11. Data Protection and Privacy
We handle personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please see our Privacy Policy for more information on how we collect and use your data.
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12. Governing Law
These Terms and Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.
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13. Contact Us
For any questions about these Terms and Conditions, please contact:
K Harvey Pest Control
Email: kharvpestc@gmail.com
Phone: 07814 176634
Address: 29 Thornhill Road
Droylsden
Greater Manchester
M43 7DX