Refund Policy

Last Updated: 21/10/25

At K Harvey Pest Control, we take pride in delivering reliable and effective pest control services.
We aim for complete customer satisfaction, and this Refund Policy explains when refunds or partial refunds may be issued.

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1. Services Covered

This policy applies to all pest control services provided by K Harvey Pest Control for domestic and commercial customers within the UK.

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2. Our Commitment to Quality

We are committed to performing all services with reasonable care and skill, in accordance with professional standards and UK regulations.
If you are not satisfied with our service, please contact us immediately so we can investigate and resolve the issue quickly.

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3. Eligibility for Refunds

Refunds or partial refunds may be offered in the following cases:
   •    Service not delivered:
If we fail to attend or carry out a confirmed appointment, and you have not received any service, you are entitled to a full refund of any payment made in advance.
   •    Service not as described or incomplete:
If the work completed does not match the agreed scope or description provided in your booking or quotation, we may offer a partial or full refund after investigation.
   •    Repeated service failure:
If a guaranteed treatment (where applicable) fails after reasonable follow-up and you have met all conditions of the guarantee, you may be entitled to a refund or free re-treatment.

Refunds are not available for:
   •    Situations where pests reappear due to hygiene, property conditions, or external re-infestation beyond our control.
   •    Work carried out in accordance with the agreed service that met professional standards.
   •    Missed appointments caused by lack of access to the property, unsafe conditions, or failure to follow preparation instructions.

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4. Cancellations and Refunds Before Service
   •    You may cancel your booking up to 24 hours before your scheduled appointment for a full refund.
   •    Cancellations made less than 24 hours before the appointment may incur a call-out or cancellation fee.
   •    If you cancel after our technician has arrived or begun treatment, a refund may not be available.

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5. Refund Process

To request a refund:
   1.    Contact us via email or phone within 7 days of your service.
   2.    Provide your invoice number, service date, and reason for the request.
   3.    We may arrange an inspection or follow-up visit to verify the issue.
   4.    Approved refunds will be processed within 10 business days via your original payment method.

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6. Contact Us

If you have questions about our Refund Policy or wish to request a refund, please contact:

K Harvey Pest Control
Email: kharvpestc@gmail.com
Phone: 07814176634
 

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7. Legal Rights

This Refund Policy does not affect your statutory rights under the Consumer Rights Act 2015.
You are entitled to services carried out with reasonable care and skill and to remedies if those standards are not met.